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Written by a patient
23rd July 2017


I was initially admitted to the Emergency Department, following a large blood loss during the week. It was decided that I required a blood transfusion plus fluids and these were given throughout the evening. On completion I was transferred to Gogarth Ward. Whilst on the ward I asked to be taken to the toilet, this was done by one of the staff via a wheelchair, I was given instructions to return to the chair afterwards and wait for staff to return and take me back to my bed, this I did and I waited while looking at staff by Nursing Station. Nobody came to assist me back to bed bed so I eventually got out of the wheelchair and made my own way, not feeling well after the transfusion. During the early hours of the morning, around 6am, I began to feel anxious, difficulty breathing, I tried to find the call bell but was unable to do so during my distress, and the staff did not hear my calls. Two other patients eventually managed to alert staff to my condition, throughout the night no observations had been done to my knowledge. I was later informed that I had been rushed from Gogarth Ward to Coronary Care Unit, at this time I was totally unaware of what was happening to me and was trying to pull out all the needles and wires throwing blood every where, and desperately fighting to breath. Through the haze there was one Nurse looking after me, who I now know was the Ward Manager Susanne Kenyon, I could hear her talking to me and see her through the haze,slowly coming round. She looked after me and I think that she saved my life. I cannot thank her enough, she was my guardian angel, all the Nurses on the Coronary Care Unit where wonderful and could not do enough for the patients. I feel they all deserve a pay rise.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff