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Ysbyty Gwynedd 2016-05-25 Person 1 5 0

I have been unfortunate to be a patient in Ysbyty Gwynedd several times. I want to make it clear, some of the staff are excellent, sadly they are in the minority. I am a retired nurse, so, this negativity makes me very sad. The list of things I have been dissatisfied with are too long to put here, I shall brush on just a few. I have actually asked nurses if they are paid extra to ignore patients!! my diuretics were increased, but I was given very little to drink. waited over 2 hours for a drink on one occasion, the place is dirty, recently I witnessed a cleaner, just wipe over the floor with a damp mop. Something which looked like dog muck was stuck to the floor, the mop just glided over it. It was there when I was admitted and still there when I left, the mop did not touch the sides of the floor !! Two old men after shouting and shouting they wanted bottles ended up wetting the bed (making more work for these 'poor' 'over worked' nurses) they changed the beds without washing either of the poor old men, not a bowl, wash cloth or towel in sight. Then they were asking another active patient if they could look at his pressure areas, urine is the worse thing for breaking down skin !!! Another demented old patient, was trying to get over his bed rails, I was frightened he would fall and injure himself. I shouted and shouted at the top of my voice, I could hear nurses / staff in the plaster room talking and laughing, and at the other end of the six bedder, doing the same. The chap offer me said 'they must be able to hear you, we can hear them !!!'. he was almost over the rails when someone decided to come. After one admission I came away with bedbugs even !! As a result of one stay a few years ago when I made one of my many complaints, the sister on the ward started doing a training course for her staff, it was apparently named 'Who do you think you are talking to', says it all !!!! Horrible place.