Ysbyty Gwynedd 2016-05-18 Person 1 5 0

I am here in a ward right now and have been here for 4 days recovering from a tonsillectomy and I have never been so frustrated with service (or lack of) in my life. Baring in mind I can't even talk every time I have been in absolute agony and ASKED for my scheduled medication I have had to ask 3 times. Or at least 2 different staff members , pressed my emergency buzzer, and last night even got up and went to reception to beg, through being blatenly ignored. This morning was the worst, I woke up at 5.30am and felt my throat was closing up I was in floods of tears with agony so rang my buzzer and tried to explain to the nurse.. He wasn't too bothered. He came back to the ward after disappearing for 20-30 mins.. And actually woke the patient next to me up to offer her medication! He then seen 2 other patients opposite me. By now I was short of breath and choking up, i couldn't believe what I was seeing so although he was right in front of me , I couldn't talk so I rang my emergency bell AGAIN and I just hand gestured as if to say 'what the f***?!' He then seen to everyone else on the ward as laid back as possible and did a few errands including offering tea or coffee to someone, before finally giving me my medication AN HOUR AND 15 MINUTES after asking as though I was being a pain in the arse. This is one of the many many many bad examples of service I have experienced this week I will go out of my way to NOT come here again. complete negligence and bad attitude from the majority of staff. The students were actually lovely yet not allowed to do anything.