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Ysbyty Gwynedd 2020-01-24 Person 3 5 0

A family member was recently admitted onto Enlli ward, for day surgery the attitude of some of the nures ( not all, I should add) was quite shocking, think some of them need to go on a refresher course, on how to interact with people patients and families...the HCA's however were fantastic. You are made to feel guilty, if you ask or question something, even though its about your loved ones care. Also, why do they always say its " just routine ", well it might be just routine to them, but it's not for the patient or their families.....quite shocking really, but not one member of staff introduced themselves, only Ann the ward clerk, who came into the bay with a tick box leaflet, to comment on the wards care (hmmmm, questionable)....well done you though "Ann on introducing yourself...think this really needs to be addressed though....sorry Enlli, but how can you improve on things, if you are not told....