Ysbyty Gwynedd 2016-07-22 Person 1 5 0

I was a visitor on Alaw ward last week where my friend is very poorly. I was there for over 20 minutes and the drip was bleeping the whole time I was there. The nurses and doctors could hear this irritating noise but made absolutely no effort to tend to the patient or the drip. Probably it was not important, but when about 5 or 6 nurses are playing a silly game and singing at the reception desk it would have been nice for just one of them to come and attend to it. I was not allowed by a close relative of the patient to go and seek help. I was absolutely disgusted. I have been a patient at the hospital recently and my care was ok. A few of the nurses are doing their job really well obviously, but others are totally inefficient. They are not doing us a favour by being pleasant, kind and efficient. They are doing their job for which they are paid for. Of course there are some awkward horrible patients but this happens in all workplaces. Awkward customers at a bank, shops, horrible colleagues. We all have to deal with different characters. My friend was also very cold and again I was not allowed to ask for an extra blanket. I am not sure why this was so and I really did not want to upset the relatives any more because of the sad circumstances.