Ysbyty Gwynedd 2022-07-07 Person 5 5 0

I have been referred, by my GP, to St David's outpatients (Gynaecological) department three times this year for an ongoing matter. On each occasion all staff have been excellent both in their clinical competence, interpersonal skills and ability to empathize. I was treated with dignity at all times. The procedure I needed to have was, by it's nature, a painful one and afterwards I unfortunately felt very faint and extremely nauseous. The staff responded very swiftly and their competent treatment soon had me feeling much better, helped along by a cooling fan, glass of water, lovely cup of tea and a biscuit! I was concerned that I was holding up the list for the clinic, but the nurses very kindly reassured me that this was not the case, and were very careful that I did not leave the department until I felt 100% (they also went to reassure my husband in the waiting room as to the reasons for my delay). If I need to attend at any point in the future, I will (whilst not exactly look forward to it!) feel calm and confident about the excellent care I will receive. Thank you