Ysbyty Gwynedd 2016-01-10 Person 2 5 0

very prompt and professional diagnosis in A&E after a family member had a bad fall,once transferred to the ward for surgery everything went down hill rapidly, various "proffessionals" strutting up and reeling off information without any empathy or understanding that they are dealing with scared and distressed people [i.e senior staff such as doctors and anethatists] nurses/health care mostly polite but gave the impression that anything other than essential care wasa chore and seemed to want to sit around their station chatting as much as possible. Bad experience on follow up appointments with a rude nurse, tension in the plaster room with staff openly critacising the Trust and another employee refusing to do any tasks that the other staff asked her to do,insisted it was ok to take out stitches as they had been in for "well over 2 weeks",decided to leave them in when I pointed out it was in fact only 10 days,not as bad as the gentleman who I spoke to who had been matched with another persons notes! Second visit was uneventful apart from a major argument among the nurses and HCAs,queue tears and threats,all so very professional. The problems at this trust are well known but god help the person tasked with sorting this shower out, arrogance,indifference and laziness seems to be endemic, I just feel a lot of the staff have a high opinion of themselves and need to be brought down a peg or two and just get on with what they are paid to do instead of constantly whining about their lot.