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Ysbyty Gwynedd 2018-01-14 Person 5 5 0

I was brought into hospital by ambulance after waking with chest pain at home. The assistance I received by the ambulance staff was second to none, very professional. Upon being admitted to hospital I was triaged and an ECG taken told to wait in the general waiting room. I expected it being a long wait with it being A Friday evening but it was 4 and a half hours to be initially seen and then to be told I needed a blood test. Then back into the waiting room a further 2 and a half hours and my wife prompted staff as to the length of wait. That prompted positive reactions where i recieved great care while further assessment. Very professional staff at all levels. I was transferred to the cardiac coronary unit with a bit of trepidation. The warm welcome as i entered the unit was instantly placed me at ease and gave me a sense of peace. I was assigned to ward manager Susanne Kenyon who took great care to assess and explain my condition and care path I would be going through. The medical care and attention I received on this ward were fantastic, all the staff deserve the highest praise, especially Suzanne, Rayna and Gill The only negative experience I have had from visit to A&E. I know they are very hard pressed in present times but from my experience there are possible procedural changes that could assist further patients. As I was admitted, I was given an ECG, but I believe if a simple blood test had been taken at that time and the result observed a cardiac patient who required further care would be at least in a cubicle under the attention of casualty staff. Basically after a 999 admittance I was left in the waiting room for 9 hours. Other than that fact this is a good hospital within my experience very professional care values and is to be commended