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Written by a carer
30th July 2014


1st meeting brutally frank - did not want that watching the patient in such pain is heartbreaking but Y Bwthyn only refer us back to GP. Medics say no one should suffer pain now. So why did Y Bwthyn do nothing when asked. I was pleased when referral made but no support forthcoming even when patient in agony and I was very upset. No offer of McMillan support either. Very, very disappointed by that. When I asked, it is like hitting a stone wall. Thank goodness we have a supportive. Gp and Velindre.

Delay
Efficiency
Addressing fears
Listening
Meeting needs
Recommend
Dignity/Respect
Trust
Involvement
Waiting time
Rating not given.