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Written by a patient
29th May 2014


For what I have seen once attending if Olwen. I dont think you can improve on anything. Everyone is as caring and kind you all do a good job, I find it is spotless there and lovely fresh flowers on tables to be commanded. Thank you all. When my time comes it will be lovely to end my days there.

Delay
Efficiency
Addressing fears
Listening
Meeting needs
Recommend
Dignity/Respect
Trust
Involvement
Waiting time