Wokingham Community Hospital

Wokingham Community Hospital 2023-03-11 Person 5 5 0

I enjoyed my classes in a very relaxed and friendly atmosphere. [name removed] was very encouraging and observed us all well.

I would have liked more classes as I am not very disciplined at home to exercise and these classes helped enormously.

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Friendly informative staff

Cannot think of anything

Wokingham Community Hospital 2023-03-11 Person 5 5 0

[name removed] immediately understood my injury and I was extremely happy with my progress from a painful movement of mere millimetres to virtually full mobility! Fantastic treatment and a lovely facility

Nothing

Wokingham Community Hospital 2023-03-11 Person 2 5 0

Undermined

Not patronized

Wokingham Community Hospital 2023-03-11 Person 3 5 0

Apart from blood test and urine test didn’t had done proper X-ray.Was in huge pain that why I came to hospital and apparently from how I look I looked healthy

Treat some people more serious,they not coming to hospital with basic headache just other health issues.

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Efficient, online, regular, reliable appointments and guided cbt.

Link with GP. I find that BTT are great but that since Pandemic it is Impossible to see a gp face to face which is not great if you have mental health issues...

Wokingham Community Hospital 2023-03-11 Person 4 5 0

Did have to go up and ask after 15mins of waiting how long I would have to wait. Staff were friendly and gave instructions but once seen felt a bit rushed hence why I scored 4/5.

Reception staff could be a bit more proactive when you’re waiting for your appointment. Especially as there was no one else waiting.

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Help and support provided every step of the way.

Faster scan

Wokingham Community Hospital 2023-03-11 Person 5 5 0

An amazing amount of care given by healthcare professionals

Nothing

Wokingham Community Hospital 2023-03-11 Person 5 5 0

Nothing to add.

There was a mix up over my appointment. Despite being given the appointment in a phonecall to the MSK booking admin, when I turned up for the booked appointment at Wokingham Hospital, the Physio Reception did not have any knowledge of my appointment on their computer based appointment system. I cannot fault the Physio Reception in any way, they were brilliant, in as much as they asked me to wait and that they would sort the matter out, which they did and I had the appointment, albeit later than booked. The Physio Reception were true to their word. Unfortunately the same cannot be said of the person who Was on the end of the phone at the MSK booking admin, they assured me when booking that I would receive a text message confirmation of the booked appointment when I asked for an E-mail confirmation, an E-mail, nor text were received. This gave an uneasy feeling before attending Wokingham Hospital at the booked date and time, this was then subsequently proven to be the case. The level of service provided by the person I spoke with at the MSK appointment booking admin, was shoddy and well below what is considered to be acceptable. The person concerned failed to feedback confirmation of the appointment as they promised to do by text. As the first point of contact with patients of MSK, this poor level of service imparts a general feeling of; incompetence, lack of trust in the promises made by the booking team and general expectation of shoddy service, hardly a glowing example of acceptable customer service, not good at all. I must re-iterate that the Wokingham Hospital Physiotherapy reception were the polar opposite and were excellent in making sure that I got an appointment the day that I was booked to attend.