Wexham Park Hospital

Slough, England, SL2 4HL
 
196 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
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Review of Hearing & Balance (Audiology) - Wexham Park Hospital
19th June 2024


The hearing test procedure made no sense to me as the person that dealt with me said to "click when you heard the sound" and " click when you think you heard the sound". Lady was lovely but I am questioning the results of the test as I don't think I should be guessing when I heard the sound or not. As there was a lot of time I was unsure I heard it or not I still pressed it and turned out apparently my hearing is normal when I know myself I am struggling so I am looking to redo test at different place as I am not comfortable that was right.

Suggested improvements
Maybe have another person to clarify that advise that I was given is correct since I had to write an email and clarying weather that process and was correct

2024-06-21 08:04:26
Response from Wexham Park Hospital

We are sorry to hear that you were unhappy with our Service. Please contact the Hearing and Balance team by calling 0300 365 6222 or email hearingandbalance@berkshire.nhs.uk and we will be happy to arrange another appointment for you to explain our test results in more detail and complete further testing if required. Many thanks.

Staff
Listened to
Information
Involvement
Ease and Accessibility
Facilities
Experience
Rating not given.
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
12th June 2024


Better than expected after a dodgy booking system. Everything was on time and staff helpful except the glass screened Reception with surrounding conversations impossible to converse. Resorted to pen and paper notes!

Suggested improvements
See above. But if I were a Receptionist I would choose a glass screen too!

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Review of Hearing & Balance (Audiology) - Wexham Park Hospital
6th June 2024


The audiologist understood my needs as I have dementia and explained the process to my carer. She was very prompt in arranging tmy referral for microsuction which needs to be done before she can proceed with the impression to replace my hearing aids . Written by my care on my behalf

Suggested improvements
No

Staff
Listened to
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Involvement
Ease and Accessibility
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Review of Hearing & Balance (Audiology) - Wexham Park Hospital
3rd June 2024


Happy

Suggested improvements
Nothing that I can think of

Staff
Listened to
Information
Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
16th May 2024


I was happy with everything

Suggested improvements
No it all went well

Staff
Listened to
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Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
9th May 2024


The staff were very welcoming and happy and informative. All were most professional.


Staff
Safe
Listening
Information
Involvement
Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
7th May 2024


I have looked after well and resolved my issue

Suggested improvements
Should have send me some confirmation for my appointment as text or email.

Staff
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Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
24th April 2024


Every thing great but hours delay waiting for hearing test

Suggested improvements
No

Staff
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Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
23rd April 2024


The midwife was little bit in rush and the paper sheet wasn’t layout on the bed my husband has to do it himself expect that everything was good

Suggested improvements
Give time for the parent with new babies and make the room Nice and warm

Staff
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Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
14th March 2024


That's how I feel

Suggested improvements
Not on this occasion

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Involvement
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