West Berkshire Community Hospital

Benham Hill, London Road, Thatcham, England, RG18 3AS
 
2,646 reviews

Reviews

Recommend
Dignity/Respect
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Staff

Reviews

 
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Review of Phlebotomy Service
3rd May 2024


The staff were very friendly and accommodating of my needs. They pushed back my appointment so that i could have the numbing cream on for the correct amount of time, which was very helpful.

Suggested improvements
Better communication between the GP and the hospital as the information i got from the GP about numbing cream was incorrect.

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
3rd May 2024


Little bit of a wait but not worried as everything else was very good and efficient

Suggested improvements
None

Staff
Listened to
Information
Involvement
Rating not given.
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
3rd May 2024


I was running late due to road works and rang up to let them know they was very understanding and very helpful couldn’t be any more grateful for there service x

Suggested improvements
Nothing at all was overal fantastic

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of MSK Physiotherapy - WBCH
3rd May 2024


The physiotherapist was very professional, kind & understanding. I couldn’t fault him.

Suggested improvements
N/a

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of MSK Physiotherapy - WBCH
3rd May 2024


[name removed] exceeded all expectations!

Suggested improvements
Nothing to add

Staff
Listened to
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Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


The nurse was very attentive and kind

Suggested improvements
Nothing everything was perfect

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


Friendly nurse, put me at ease as she could see I was a bit nervous

Suggested improvements
The screen that calls up patients for blood tests needs to be much clearer, the text that shows names and room is hard to read against the coloured background. Many patients struggled. The text needs to be much larger and more readable. For such a long waiting room you may need more than 1 screen.

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


Good service

Suggested improvements
Nothing

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


The lady on reception was lovely.

Suggested improvements
N/A

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of MSK Physiotherapy - WBCH
2nd May 2024


[name removed] who I saw was extremely informative,knowledgeable,understanding and put my mind at ease and helped very much.

Suggested improvements
All fine

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
 
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Short link to review West Berkshire Community Hospital: http://iwgc.net/eb6ez