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[name removed] was most understanding and knowlegeable, explaining every little thing she did to assess my condition and to formulate a personalised therapeutic exercise routine for me. I found her manner extremely polite and thoughtful, considerate and caring. I felt completely confident and at ease throughout our appointment. I cannot commend her enough. Excellent service, thank you. She also boosted my opinion of NHS services, which I personally think have generally deteriorated since the COVID-19 pandemic.