West Berkshire Community Hospital

West Berkshire Community Hospital 2024-05-20 Person 5 5 0

The staff at WBCH, in particular [name removed] on reception, were really helpful. I was there for a fasting blood test, but had booked the wrong date. Staff did all they could to fit me in.

Could not have served me any better

West Berkshire Community Hospital 2024-05-19 Person 4 5 0

because its true???!!!

not that I can think of

West Berkshire Community Hospital 2024-05-18 Person 5 5 0

[name removed] is fantastic! She really gives the best advice without being patronising. She’s super friendly and fun to do physio with

Nothing

West Berkshire Community Hospital 2024-05-18 Person 5 5 0

[name removed] was excellent. I've had back problems for many years and had numerous sessions of physiotherapy, but often discharged after one or two appointments. I feel we have looked at the problems more thoroughly and given me time to try the exercises and report results.

Nothing to add here.

West Berkshire Community Hospital 2024-05-17 Person 5 5 0

I felt confident with [name removed]

West Berkshire Community Hospital 2024-05-17 Person 4 5 0

I feel I was listened to. The question is a difficult one because of the different staff who cared for me. Some I would grade higher than others, not that those I would grade lower were bad.

Again, this is dependent on which staff were working on a particular day. At times I had to wait a while for someone to take me to the toilet but I understand staff are busy. I didn’t like the food but managed to find something I could manage. I found that some meals, breakfast at times, were served at different times. Sometimes the men were served earlier than the women, women earlier than the men and then for a while the men were served their breakfast first for several days. This was difficult when I felt hungry. It felt as though the men had preference.

West Berkshire Community Hospital 2024-05-16 Person 5 5 0

[name removed] was easy to relate to, listened attentively, promoted confidence and was focused at all times. He imparted key instructions to ensure my successful involvement in the physiotherapy exercises he identified from his initial assessment of my condition. He ensured that I was given speedy access to the online resources that I needed to knowledgeably continue my selected exercises at home. My next face to face appointment was finalized before I left which provided reassurance. Crucially I am eager to continue my rehabilitation under his guidance.

Not on this evidence.

West Berkshire Community Hospital 2024-05-16 Person 5 5 0

[name removed] the physio is the most wonderful person to help me with my exercises she kind , understanding and very sympathetic to all my pain . I would recommend her to everyone.

Can’t. Think of anything

West Berkshire Community Hospital 2024-05-16 Person 5 5 0

Receptionist very welcoming and explained what to do. Taking of blood very smooth and prompt

No nothing to add

West Berkshire Community Hospital 2024-05-16 Person 4 5 0

Very helpful and offered lots of useful information.