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Written by a patient
20th August 2019


All the staff have been absolutely fabulous this week. They have been amazingly kind and patient. Karen had a one to one with me the other day when I was particularly upset and she helped me to calm right down. Bravo to Karen. Kumbi is an absolute star ALL the time- he is always laughing and smiling and positive with me! He is very firm and in control and doesn't put up with any nonsense like me and not handing over the remote control- I was very sorry about that a day later! Adedeji is always smiling and joking and just lightens the atmosphere on the Allen Ward. he is very kind and helpful and stands sart when I am feeling tense. Mavis is fabulous, calm with a strong sense or rigor. She is always smiling, she is a serene presence and I respond to that well. And, finally the fabulous Polly- always cheerful, encouraging me to get involved with activities like baking (my favorite), meadow walking, singing (with Sally the Chaplain). She is such an encouragement and a real guiding light to me. she is always smiling and happy, which rubs off on me! Now I am happy and smiling because how could I not be, when I interact with all Allen Ward's amazing staff. Thank you one and all.

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Staff
Patient satisfaction
Carer, family & friend satisfaction