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Written by a patient
29th April 2016


My experience is predominantly as an outpatient. The psychiatric staff do not take their patients seriously and typically fob them off with trainee doctors. On the rare occasions one does get to see a qualified psychiatrist, they are typically disinterested and unhelpful. No care is offered beyond what one's GP can give, but the psychiatric staff typically have a much more dismissive and contrary attitude. The hospital does not bother with important elements such as care plans or any other support, and typically makes it the patient's responsibility and blames them if things are not going well. I have had experiences as an inpatient, and their staff are friendly enough, but not trained, and again, the psychiatrists take no responsibility. I have also been delivered to the hospital numerous times by the police, and the experience is the same: friendly staff, but no treatment and no care plan. I have attempted to complain about the appalling standard of care before, but the hospital managers will do everything in their power to ignore, side-track, delay, minimise and obfuscate any progress. An absolutely dreadful hospital. Avoid if you have the choice. Sadly, as a psychiatric patient, you don't have the choice.

5th May 2016
Response from Warneford Hospital

Thank you for taking the time to leave your feedback about your experiences within Oxford Health. I would like to discuss the concerns you have raised in more detail with you and would welcome you to contact Sarah Woods in the PALS team on Tel 08003287971 or e mail pals@oxfordhealth.nhs.uk

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff