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Written by a carer
12th August 2019


I just spoke to what I can only imagine was a switchboard operator at the Warneford. I felt she barked abruptly at me the question when she asked whether I was a patient. I should have said politely to her no are you. In fact there was a temptation to call back and say that but I didn’t want to waste their time. I wonder if they ask every caller if they are a patient. It is very difficult to get through to anyone at the Warneford and they can take literally years to answer a question and perhaps not even then. It makes me wonder how they ever passed their exams.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff