Walton Community Hospital 2021-07-21 Person 1 5 0

I know that we are in the middle of a pandemic and things have been difficult for everyone but I was made to feel that I was a nuisance. There did not appear to be a cohesive service. My husband who is 64 was sent to Hersham Ward for rehab. At ASPH he was allocated 3 visits a week of 1 hour. On arriving on Hersham ward which is a rehab ward prior to returning home he was allocated 2 visits a week of 1/2 hour. On arrival at the hospital you had to wait for a nurse to come to take your temperature, give you gloves and apron and taken to the ward where you then had your temperature recorded in a book and required to sign in. On departure you had to sign out. On my first visit on departure I wore gloves and apron to the reception to sign out where an administrator spoke to a nurse to tell them that visitors were supposed to take off their gloves and aprons before leaving the bay. At no time did they address me. Then the administrator said that I could take off my gloves and apron in a bathroom along the corridor,which I did, however I was unable to wash my hands as the basin was obstructed by equipment so went back into the bay to wash my hands! The second time I sat in the chair beside my husband’s bed and was admonished by a nurse saying I shouldn’t sit there due to contamination risk but I had done the same on my previous visit! The nurse then brought another chair and sanitised his chair. On his discharge there was the x-ray report for another patient attached to his paperwork which is a data breech and I have reported this to the ward. I have been very disappointed with how the service has been run

To encourage and welcome visitors within the current constraints, this must be extremely difficult for the elderly. There needs to be more diligence with data security, ensuring that all the paperwork pertains to the specific patient