Share review of Victoria Cottage Hospital

Victoria Cottage Hospital 2017-09-07 Person 1 5 0

I am writing with a complaint in connection with the care my grandmother Mrs Violet Hutchison received while in Maryport VCH. On the 13th August she had a fall and was transferred to A and E via ambulance, while there she had her right leg x-rayed and was informed there was no break, but as her mobility was non-existent she was to be admitted to Maryport VCH . She was transported there via family as it was to be a long wait for an ambulance. While in VCH she was being transferred by a Sara Steady. When asked about her mobility the staff assured me she could mobilise, but violet insisted to us she wasn’t able to walk as it was too painful and the most she had managed was 3 small steps. The next I knew as her NOK is VCH ringing the care company Mears to organise her care to restart for her discharge. I was not consulted or informed, the only reason I knew this is because I am the co-ordinator for Mears Care. And as Violet actually lives with me I would have thought that being informed so I could organise what she needed. She was discharged on the 25th August 2017. On the 29th August I had to call the GP as Violet was unable to weight bare still and was in severe pain, but had not had another fall or any incident in the 4 days while at home. The GP called the rehab team from Workington Hospital and after assessment they admitted her on to Ellerbeck ward. Once settled and assessed there she was taken for another x-ray on 1st Sept 2017 had a fractured right knee and chipped bone. She now is on bed rest as she has a full splint on from hip to ankle and the staff are monitoring her pain.