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Veincentre Southampton
2023-12-14
Person
5
5
0
14th December 2023
Upon arrival for my initial treatment I was greeted warmly by the receptionist, the nurse and the consultant and made to feel at ease. Everything was explained expertly by Jen (nurse) and Mr Ahmed El-Basty (who was doing the vascular surgery). Because I was having EVLA to 5 veins, the process took about two and a half hours. Both Jen and Ahmed were attentive at all times, patient and understanding and Jen talked to me the whole way through, a distraction that was very welcome! My aftercare explanation was brilliant and I felt very safe in everyone's hands. My follow up was equally as first class and again, Ahmed was considerate and professional, yet kind and attentive and Jen was reassuring and chatty. I was made to feel very comfortable and the atmosphere was relaxed.
15th December 2023
Response from Veincentre Southampton
Good afternoon, Thank you for taking the time to leave a review! We are very pleased to hear that you had a pleasant experience in our Southampton clinic. We always strive to make patients feel reassured and comfortable, so it is great to read that you felt this way. Your feedback has been passed on to the team who will be very happy to read this. Best wishes, Emily