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Written by a private patient
6th December 2023


The vein surgeon (Mr Lasantha Wijesinghe), was very approachable, and efficient. I had complete confidence in his ability. Similarly the nursing staff, particularly the first two I saw who made me feel at ease. The third one was obviously very good at her job, but not quite so patient-friendly, and ran through directions/instructions a little too quickly and dismissively given the situation, without taking into account that the patient has just been through a surgical procedure, and is possibly not in the first flush of youth! One constructive suggestion I would make is that cushions are provided in the waiting area as the sofas are far too deep for most women to sit comfortably! It has been a good experience given that it is inevitably not a particularly pleasant experience!

12th December 2023
Response from Veincentre Southampton

Good morning, Thank you for taking the time to leave a review, our patient's opinions are important to us. We are pleased to hear that you have mostly been happy with the treatment and care you received at our clinic. We welcome constructive feedback, so thank you for your comments regarding the cushions. We have actually just relocated to a new address, just across the road from the old clinic, and have new furnishings so hopefully, if you have to visit the clinic again, you will feel more comfortable. If you would like to discuss anything further, please don't hesitate to contact us on 01782 753960 and we will be happy to help. Best wishes, Emily

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe