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Veincentre London
2016-07-05
Person
3
5
0
Written by a patient
Written by a patient 5th July 2016
I had laser surgery here in September 2014. The results have not been as expected, and 18 months have passed since treatment, so I think the full effect has taken place. The surgery was far more painful than I was led to believe and I was sent out into London's Friday night rush hour feeling very vulnerable and in great pain. The Clinic seemed very dismissive of me once I had handed my money over! I can still see several veins on the surface of my leg, but was told that I could go back and pay EXTRA fees for more treatment- Of course, I declined. Would not recommend and didn't feel that I was properly cared for throughout.
30th November 2016
Response from Veincentre London
I am sorry you are disappointed with the results but from what you say it is most likely that you simply require some further foam sclerotherapy. All patients are fully informed of the need for this in most cases and informed of the cost of this which is reasonable as are all our prices especially compared to the competition. We do operate in a central London location and all patients are advised to bring a companion with them to go home with them after treatment although this is not usually necessary. All our treatments are outpatient based as this is what the vast majority of patients prefer. It is walk in walk out and if carried out in the centre of a big city this inevitably means going out into the crowd afterwards. Your perception of the way we cared for you is way out of kilter with the perception of the vast majority of patients. I am sorry about that but am at a loss to understand why as we go out of our way to ensure all are cared for as we would wish to be cared for ourselves.