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Urology Services
2021-02-08
Person
5
5
0
8th February 2021
Jennie was extremely kind and helpful and really helped me to overcome my apprehension about using a catheter. She talked me through the process and then directed me whilst I did it myself and made sure i was completely comfortable with it before she left. Even afterwards she was happy to take my call if i had any concerns, but i didn't because she'd explained everything so well when she visited. I did update her a week after our meeting and she was pleased with my progress. What a lovely lady.
A parcel arrived the next day with all of the things i needed, just as Jennie had said.
Suggested improvements
I have requested some different sized catheters but there is a slight wait in delivery, perhaps due to stock.