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10th February 2021


Consultation carried out on facetime. Whilst Jennie McKenzie was not there in person, she watched me perform the procedure which was most reassuring. Her very pleasant manner and bubbly personality made a procedure that I was dreading change into something that was easy to accept. She was a credit to your company. JDI 10/02/2021

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Staff
Listening
Manage Condition
Activities
Consent