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Written by a carer
8th December 2014


We did feel that one member of the team was not listening to us and did not carry out recommendations left by our G8 of DN. We did ask for a change of nurse and all is working ok again. We think the episode has left a certain atmosphere though. Regards. And many thanks to the rest of the teams we have encountered. They have done a very very good job for my wife and I.

Recommend
Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Meeting needs
Trust
Involvement
Waiting time