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The Winterbourne Hospital - part of Circle Health Group
2019-05-24
Person
4
5
0
Written by a patient
Written by a patient 24th May 2019
I had knee replacement surgery on 13th May 2019. Paying private fees I expected a little luxury but there was none, bland room not even pictures on walls . No tissues by bed in fact nothing at all to help you. Theatre staff and surgeon were brilliant catering and cleaning staff were excellent. Night nursing staff (especially Gary) were very caring and always appeared to help whenever I pushed bell. Gary always kept the pain relief available .
Not so with the day time staff , they were not good at giving out pain relief and I was always having to ask for it . The drug round only seemed to go around once and if you missed your drug you had to wait hours for the nurses to return. And giving paracetamol was not good enough to help e tremendous pain so had to ask for something stronger and then had to wait .again. They always made me feel I was a nuisance . The only nurse who listened and helped was called Helen .
I have had two operations at DCH an NHS hospital and felt a lot safer and cared for there .
Very disappointing for a private hospital
made to wait