The Sett

Thank you for raising this. We have an on-going recruitment plan to recruit more substantive staff. Unfortunately at times of clinical need and to manage risk we have no alternative but to book Bank/Agency but where possible we try and book the familiar staff to ensure continuity of care .

Continuity of staff is very important for all concerned. I have sent your concern to the service manager. Best wishes, Hugh Jones, Patient Experience Manager

Thank you for raising this. This will be addressed with staff team through supervision and staff will be reminded to ensure all care plans are followed.

Thank you for your kind words. I am sorry the care plans were not always followed, which is a concern. I have sent your comment to the service manager as a reminder to staff of the importance of carer plans. Best wishes Hugh Jones, Patient Experience Manager