Report this review of The Runnymede Hospital - part of Circle Health Group
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
The Runnymede Hospital - part of Circle Health Group
2019-07-18
Person
4
5
0
Written by a carer
Written by a carer 18th July 2019
My name is Penny Walker, my husband Alan is a cancer patient age 89, I really want to complain about the lack of communication that a loved one experiences when we are trying to phone, we are left hanging on the phone for an extremely long time listening to dreadful adverts, it is almost impossible to speak to a human to get any information, luckily I was able to speak to a nurse who was really warm and helpful and she was able to give my husband a message, he is quite deaf so it was the only way! The lack of staff is amazing it is the worst BMI hospital we have encountered by far, staff were excellent. When you phone you are given a menu, then still not the operator just endless adverts and music. We have been to Frimley Park, Princess Margaret, Windsor may I suggest you get in touch and follow their guidelines.