Priory Lane, Roehampton, London, England, SW15 5JJ
The Priory’s client confidentiality policy is shambolic and not to be trusted which rather undermines its purpose
The Priory is a place where you get back what you put into it. I had some incredible sessions (TA, creative writing, drama, assertiveness, stress, art therapy, EMDR to name a few) but some of the therapists are less skilled (or care less) and you can at times leave sessions feeling worse than you did going in, or worse, feel manipulated. There are some frustrating policies (making day patients walk outside in the rain to get to the canteen, etc) and as an inpatient constant issues with medication errors. All that said my time as a day patient was hugely helpful and set me well on the road of not just recovery but also of understanding myself and why I do things. I also saw the dramatic difference it made to others as well - but only to those who attended the sessions and did the work!
The whole set up is designed to make money. I had to pay £2100 upfront before my son was admitted even though he had adequate insurance. I have yet to have that refunded. On admission he was assessed in 1 hour & following that was given drugs to take that changed him immediately. I checked with my GP sister in law & she suggested he should stop taking them and he did. The one to one sessions never happened & the so called therapy was negligible. We took him out after 6 nights to a far more caring facility at half the cost. Please don’t let any member of your family be fooled into sending you to this dirty place.
If directors were not allowed to be involved this hospital would be much better. The Drs care is controlled and sometimes stopped for their own agenda. This would not happen in the NHS. The priory is a business first always. Being a hospital comes second. This hospital looks beautiful and grounds are amazing. It comes as quite a shock when admitted the lounges and rooms are more like a squat. Nurses live in a glass box. I was there 10 weeks. I must have had a named nurse but never met her/him or could even tell you their name. Most people I have met in a far superior psychiatric hospital where despite private. Care is first business second and Drs not directors decide on care, are there following, the experience of being in a priory. They are greedy, keep you when they don't need to, tell you, you need so much day care 1-1 inpatient till they financially milk you dry or use all your insurance. This is not the worst priory. I have been in 3 so have some experience but they are a group so the general mentality of treatment and attitude runs through all of them. They are pretty basic in what they can do, partly because they pay so little for staff. The person checking your safety will not be on more than £8 an hour. They have very few qualifications and it is very transient. I have been exposed to real horror and damaged mentally from priory group who used an estimated £150,000 of my insurance. I went in with one diagnosis and came out with 5. I said this was not the worse but they are as guilty as the rest. They have ruined my life and subsequently my husband and children's forever. They are slowly becoming NHS overflow. This and north London are probably the last 2 actual private of the group but after being bought out numerous times as you can google they just keep messing up. A number of people hurt themselves and had suicide attempts in there. If you do you are put in their special modern day padded cells, more colourful but the same concept. No comfort emotionally just prison like watching with cameras and slit on door. So don't be fooled by posh exterior the downstairs lounge is part of the walk through kind of like a train station. Rooms are pretty awful. We slept in the garden on hot nights no air conditioning not even fans and you can't open your window so very uncomfortable. Therapy a mixed bag of good and bad but in NHS you get none so at least you have that and slightly nicer food for your £1000 a day. My friend and ex inmate at rohampton was just refunded after her care. You need deep pockets though, they will ignore you without a very good solicitor. I would never recommend any priory to anyone and most who have been very unwell would say the same. They just are a business like any other, making money. They used to be good years ago, I don't know what changed, maybe a bit top heavy with directors and low on staff. Maybe the companies that keep bailing them out are changing everything. Rohampton after 10 weeks did me harm and I have no insurance to put that right not the financial means as priory group had it all and nothing on NHS. I wish I never set foot in door. Do yourself a favour research other hospitals. In London you will find a proper private hospital don't follow my mistake and have your life ruined. Especially if young. I can't bring myself to write what teenagers in with adults went through.
I would definitely recommend The Priory! I was treated for anxiety and depression and I was a day patient for 13 weeks. My therapists were excellent and although the treatment was at times very 'confronting' and hard work, it cured me of my illness. Fortunately, it has been the only mental health hospital that I have ever had experience of, but it was a truly excellent and life enriching experience. Should anyone expect to stay in a 5 star hotel then they are going to be disappointed. However, if you are ill and can accept that you are ill, then The Priory will assist you in turning your life around. I cannot recommend TP highly enough and I will always remember it fondly. Indeed, it was a sanctuary filled with love and tough love that really is committed to its patients.