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The Princess Margaret Hospital - part of Circle Health Group
2021-12-14
Person
5
5
0
Written by a private patient
Written by a private patient 14th December 2021
The first initial meeting with the reception staff was both upsetting and distinctly uncaring, at a time when both our anxiety levels were high, not a reception I would have expected from a private Hospital. Initial welcome is SO important.
Prior to our visit we were informed by our specialists secretary that I could accompany my husband to see the specialist but was informed at reception that it was against COVID rules, not sure where the data is for that rule. I feel both secretary and reception should talk from the same page, not inform us that the secretary was out of order to say that.
I was of course eventually allowed in with my husband by the the charming Mr Anjawaller who explained and reduced my husbands anxiety of his condition, knowing I was there simply as another pair of ears to remember things.
I am sorry to have to write to you on this matter but it really upset me knowing it was causing my husband more anxiety.