Share review of The Princess Margaret Hospital - part of Circle Health Group

The Princess Margaret Hospital - part of Circle Health Group 2021-12-14 Person 5 5 0

The first initial meeting with the reception staff was both upsetting and distinctly uncaring, at a time when both our anxiety levels were high, not a reception I would have expected from a private Hospital. Initial welcome is SO important. Prior to our visit we were informed by our specialists secretary that I could accompany my husband to see the specialist but was informed at reception that it was against COVID rules, not sure where the data is for that rule. I feel both secretary and reception should talk from the same page, not inform us that the secretary was out of order to say that. I was of course eventually allowed in with my husband by the the charming Mr Anjawaller who explained and reduced my husbands anxiety of his condition, knowing I was there simply as another pair of ears to remember things. I am sorry to have to write to you on this matter but it really upset me knowing it was causing my husband more anxiety.