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Written by a private patient
8th June 2023


I have had treatment at both Lancaster hospital and the Beardwood. The experience has been totally different! At the Beardwood I felt like I was part of some sort of conveyor system, where the main priority was for me to cause as little work for the staff as possible and vacate my room as soon as possible. Considering how much I was paying for the 'service' I was very disappointed. The staff here should go and see how it is done at Lancaster, and learn from it. These comments include staff attitude at registration, right through to the discharge process, which was lengthy and chaotic. Food was very poor, but that is but a minor consideration.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe