Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Michael's Hospital
2021-12-04
Person
3
5
0
Review of Willowvale (St Michaels)
written by
4th December 2021
Better co-ordinating of some got her cleanliness matters in patients shared bathrooms, dirty cloths left by one patient on bathroom floor not removed for several days. Patient complaint needed before actioned.
Suggested improvements
Better communication with matters reported by ward staff (many times for same issue eg light bulb needs replacing) and estates/ maintenance responding timely.
St Michael's Hospital
2021-12-04
Person
2
5
0
Review of Willowvale (St Michaels)
written by a patient
4th December 2021
Some of the staff are excellent and staff are good.
Suggested improvements
Night staff are rude.
St Michael's Hospital
2021-12-04
Person
4
5
0
Review of Willowvale (St Michaels)
written by a patient
4th December 2021
The staff are really nice, staff have made me feel comfortable.
St Michael's Hospital
2021-12-04
Person
4
5
0
Review of Willowvale (St Michaels)
written by
4th December 2021
I am struggling with a very painful, had which I am getting help with. In a mental health service it is very helpful to get support with physical health needs too./nI am thankful for this support.
St Michael's Hospital
2021-12-04
Person
4
5
0
Review of Willowvale (St Michaels)
4th December 2021
St Michael's Hospital
2021-12-02
Person
4
5
0
Review of Hazelwood (St Michaels)
2nd December 2021
All good
Suggested improvements
Good
St Michael's Hospital
2021-11-06
Person
1
5
0
Review of Willowvale (St Michaels)
6th November 2021
I am being irritated and virtually murdered by the entire staff for more than 9 days! I saw a doctor once, and he was petritaing.
Suggested improvements
Put some order in this ward!/nThere are only 5 patients and more than is staff per shift! Too many male nurses!
St Michael's Hospital
2021-10-27
Person
4
5
0
Review of Willowvale (St Michaels)
27th October 2021
The service I have received has been personalized, supportive and in live with my needs./nFeedback I have given and requests I have made have been heard and taken on board.
Suggested improvements
The thing I o struggle with is being 'understood' by non regular staff, on shift and their 'hypervigilance' so I am wondering if there could be a cue card for each patient so they can be more appropriately supported. eg a scale of high to low risk. So someone on 1 hour obs and 6 hours u/e local area leave is not treated as needing to be distracted at night to check they are breathing in pain.
St Michael's Hospital
2021-10-27
Person
5
5
0
Review of Willowvale (St Michaels)
27th October 2021
'Ward round is very good!'
St Michael's Hospital
2021-10-27
Person
4
5
0
Review of Willowvale (St Michaels)
27th October 2021
I do not know what happens behind the senses.