St Mary's Hospital

St Mary's Hospital 2023-04-25 Person 5 5 0

I want to express my gratitude for the kind and yet professional way I have been treated. Every time I had been treated with respect and compation, and explained on my understanding about what I needed to know. Not to forget that, I am happy with the results

I've got the best treatment. Personally I don't think there is anything more that I could ask. Thank you.

St Mary's Hospital 2023-04-25 Person 1 5 0

The whole experience I have received from SALT has been appalling. My son has not been fully assessed interaction of 5 mins is not an assessment. Not one person has showed me as a parent how to get my sone talking more or even investigated if he has tounge tie or needs help with mouth muscles strengthening. I was contacted via a text from a random number not even stating they were fro NHS SALT. The therapist who has seen my son twice has 1st said Gestalt learner which is totally wrong then decided to go forward with AAC and sign language with no really assessment or discussion with parent if they are happy My son has a voice and has some words why on earth are we not being shown how to develop their voice further. I'm utterly appalled by this service and have never felt so alone alon how to help my son unless I pay private which I do kot have tye funds for.

Rather than assume actually interact with the child. Rather than text pic up the phone and talk to the parent we are human beings and some of us like to actually talk to the professional. Followed up with material that you say you will. Listen to the parents if your sticking them on another waiting list when they have been waiting over a year give them tools work sheet words that are the best to work on worh child and how to move forward before you send them away again. The system is shocking and the caliber of practitioner is shocking.

St Mary's Hospital 2023-04-25 Person 5 5 0

I have absolutely loved my sessions with [name removed]! She was the most compassionate and kind professional I’ve had in a while so really appreciated the extra time and care she gave me! I feel really blessed that she took the time to do the sessions on a 1-1 basis, I am under no illusion she has much more important things to do so I really appreciated this! I want to thank [name removed] (and the guys from my DBT course) who have helped me negotiate life and the trauma I’ve incurred and have helped me live a better life! Thank you!

Nothing, I am blessed to of had this opportunity

St Mary's Hospital 2023-04-25 Person 2 5 0

The environment in which you have your therapy is really not helpful. I understand NHS blah blah. But you’re meant to go there to listen or be heard, which is hard when all you hear are staff members jumping down the hall! And depending on what side of the building you’re on there’s peoples back gardens on one side, and yea you can draw the blinds but that won’t stop noise in the school holidays. And then the other side is the inpatient part, so through no fault of the patients who reside there, you hear scream crying shouting etc. which can be scary sometimes. And also not an environment to then talk about your issues. The first bit you walk into has changed a bit, it feels more like a waiting room now than a corridor I appreciate the effort with the chairs, because some people need to sit on them rather than the floor.

Nothing that’s within your power to change

St Mary's Hospital 2023-04-24 Person 5 5 0

After a poor experience in orthopaedic clinic this was amazing. I really felt involved in my treatment and I am very pleased with the results.

I wish I had been referred directly from the orthopaedic clinic.

St Mary's Hospital 2023-04-24 Person 4 5 0

Postal kit sent to fit around work commitments. Quick, easy and straightforward

N.a

St Mary's Hospital 2023-04-24 Person 4 5 0

Quick turnaround to be seen. Good service.

None

St Mary's Hospital 2023-04-24 Person 5 5 0

First class service

Very professional and explained things clearly

St Mary's Hospital 2023-04-24 Person 5 5 0

80

I was happy how the nurse taken care of me

St Mary's Hospital 2023-04-20 Person 4 5 0

Brilliant

Nothing