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St Mark's Hospital 2022-08-16 Person 4 5 0

Excellent, efficient, polite and competent staff who were all very kind and helpful.

You need to review the initial appointment letter you sending and in particular the explanation and instruction pages you are sending with it. You must send the right instruction pages for that particular patient. I had 5 sets of instruction pages before I got the right one after about 5-6 phone calls. eg 1. Asking patient to bringing a dressing gown when you are providing a gown. I wasted money in buying one. 2. I was asked to do a Lateral Flow Test on 14/8/22 and report to 119 when I had my colostomy on 15/8/22. It was only corrected after I queried the timing. Then I was told to do it on 12/8/22. 3. You are asking to bring covid vaccination certificates when no one eveen bothered to check it. 4. I was sent wrong medicine for bowl preparation and this was only corrected at a very late stage and even then the wrong instructions were sent but corrected after I queried by phone call. I could do all above as I am educated but many uneducated patient or those who can't speak English wouldn't have been able to do this.