St Mark's Hospital 2023-04-28 Person 1 5 0

I started having problems with my digestion in 2019 during a particularly stressful period of time at work. I was under so much stress that I was bringing up spit and some food during eating. Eventually I was referred to the department here for a test. I have a number of grievances with the department and am upset, actually devastated by the lack of care I have received and the total disregard for my well-being that has been shown to me. I was never given an explanation about the results of the test by the department or my GP - ok if that is my GP fault shame on them too. I was never advised about the severity of my symptoms. I was never given a care plan about how my problem would be cared for long term - all they said was I would need long term PPI to manage symptons. That is pathetically inadequate. I have not been suffering from this problem for over two years. I am on my own. I am left to try and work out what is happening to me on my own. When I go to the GP they just now say go to AandE. It is IMPOSSIBLE to contact this department to try and get hold of anyone. They have no phone number that is answered and they have no email address even!!!! I am disgusted and horrified that this department claim they are world leading or anything of such nature as they are the worst health service I have experienced. I realise the NHS is under immense strain but that is no excuse. Every patient has a right to be treated with respect and dignity and a level of care appropriate to someone who has a real genuine serious health problem. Having a total lack of service like this is causing me stress depression frustration and even turning to suicidal thoughts because just the shear lack of care. I am not cattle just to be given a quick look over then basically told to go away. I do not know how anyone can say they receive a good service from this place. Disgusting service. Disgusting department.