St Mark's Hospital 2023-11-21 Person 3 5 0

Firstly I would like to thank hasmita the secretary that has been brilliant and tried her best for me always replying promptly to all my emails . I've been seen at the hospital on several occasions for tests and biofeedback with phoebe she is very thorough but I'm unhappy with the out come of my treatment as there was no surgery available for me and I'm suffering with bowel issues that is Impacting my quality of life and feel that the diagnosis does not make sense to my condition she offered me probiotics and suppositories and a irrigation kit that just caused me pain and said I'm not doing the muscle exercises properly but I have done them and it doesn't help I've left there so upset and feel deflated to be honest she has tried her best and said I should seek a second opinion . On one occasion I saw a registrar whom on my entrance in to the room said she didn't know why I was there as the only option was a stoma bag I had a complete melt down I'm 59 years old and there are other options but none were offered to me I don't understand why ? The clinic that day was unsettling for people waiting with people distressed. Also the reception staff at the biofeedback desk are not very helpful they don't understand what your saying and can't speak proper English its nothing personal but to do that job you need to be able to communicate properly I rang up to ask for my appointment to be changed to a telephone app due to my husbands poor health and I don't live local and don't drive the next day I got a call saying someone will call me and then on the day of my appointment I had a message saying I had to attend so I did as I was waiting to be seen phoebe rang me and didn't know I was there its not good enough and adds to the stress someone needs to sort this out . I'm grateful to the people whom did the tests which were done with great respect but my overall experience has left me totally disappointed and feel like I am no nearer to solving my bowel problems