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Written by a patient
27th February 2015


1. Good first contact with a named person who will remain your prime contact throughout. 2 Understanding that you need to proceed at your pace and you are encouraged to make your own decisions without pressure to do otherwise. 3. Knowledge that someone is there 24/7 if you need someone and they can make things happen for you.

Recommend
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff