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5th May 2022


Family member rang up a couple of days ago and was told they could go for blood tests today however when we arrived the receptionist said you need an appointment which wasn't stated on the phone call. After saying the blood tests were needed urgently they said there would be a 2 week wait which is unacceptable. If an appointment needs to be made it should be stated on the phone call NOT when you get to the clinic.

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Dignity/Respect
Involvement
Information
Cleanliness
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Safe