St David's Hospital 2019-11-11 Person 2 5 0

I came in this morning to have a blood test taken. Bumped into the phlebotomist in my way in who was on her way out. I asked about the procedure and she advised me to take a ticket. She stated it would be her doing the blood test however she has to go to the ward and she'll be right back. I responded with no worries and waited. I waited for a while but assumed she forgot as I was the only person waiting at the time. I waited for about half an hour before I asked another nurse (in a room of 3 staff) how long does she think I would have to wait, she responded stating it depends what ward the phlebotomist has gone to so I asked if there was anyone else that can take my blood and she responded no there is only one phlebotomist and there is usually one anyway. She then went to state that phlebotomists have to go to the ward because 'that's part of their job' to which I responded - 'right thanks' and sat back down. I found this nurse extremely patronising and very rude. I was just asking how long it would take as I'd have to plan my day ahead and I get very anxious at times. The way the nurse spoke was as if I was not aware that tending to wards was part of the phlebotomists job and spoke to me as if I were a child and left me feeling really bad about myself. I have depression and anxiety and staff like this is the reason why I am so hesitant to go to NHS services. This nurse came across as if she were in her 50s with glasses and blond/light brown curly hair to her shoulders. If managment happen to come across this review and know exactly who I'm talking about could you just please tell her to be more empathetic and not assume that everyone is an entitled brat, which is the way she spoke to me. She was in one of the rooms on the side hallway, third one down. Phlebotomist came down a few moments after (40 mins in total) and aplogised for taking so long, which she didn't have to but I really appreciated the gesture. She was really kind and caring towards me. Thank you Thank you