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Written by a patient
10th April 2014


My greatest concern is whether someone will be able to help should the pain increase to intolerable levels, for example, at the weekends. I am not certain this is the case and it is a worry for me: this worry is partly fueled by the experience that on running low of morphine at the weekend, contracting the service through the telephone number I was given produced no results (I obtained extra morphine through another channel).

Delay
Efficiency
Addressing fears
Listening
Meeting needs
Recommend
Dignity/Respect
Trust
Involvement
Waiting time