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Written by a carer
25th March 2014


The referal and first visit were very prompt and theh nurse read 'dad' body language very well and immediately knew when he'd had enough. One of her first comments were I can't change the end result but I can make sure you are totally comfortable. You can ring me at any time and i'll come straight away. I feel completly confident leaving dad in her care.

Delay
Efficiency
Addressing fears
Listening
Meeting needs
Recommend
Dignity/Respect
Trust
Involvement
Waiting time