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6th September 2023


PAC - Scunthorpe Jennie Parker MW was fantastic after a worrying encounter with my consultant. Jennie spent time with me answer all my questions and I left feeling listened to and informed (5th Sept 23 and 6th Sept 23). Dr Jo Maloney (6th Sept 23) took great time and care to help me understand the next steps of my care and answered all of my questions. I very much appreciate her spending the time with me to explain all aspects Gill Ibbotson was very reassuring and helpful through out my Appt, caring and compassionate and keeping me informed of what was happening. I hope they all know a difference they have made to my peace of mind leaving my Appt today.

Suggested improvements
My consultant did not offer me any information or ask if I had any questions. I was informed only that I would be having an induction and the date of this and provided me with the induction leaflet. I had a lot of questions but unfortunately she left the room before I had the chance to ask any of these leaving me quite distressed.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Staff