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Written by a NHS patient
11th April 2023


On the Morning of my ear operation from stepping in to city treatment center hospital there was a lad who greated me and my husband showed us where to go even got in the lift with us .The nurse we meet was wondering kind friendly .So was the staff in the adult surgery day clinic wondering so helpful had time for me .Hard working.Then it was time for the operation with Dr Arora fantastic man couldn't fault him brilliant . since the operation I have seeing Dr Arora in outpatients still the same kind lovely thoughtful man .

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Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe