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Ryde Health And Well Being Centre 2017-10-31 Person 2 5 0

Poor service and unacceptably slow. Over an hour and a half waiting for a blood test. Had to stand several times to allow older, infirm patients a seat. Whilst I understand some patients find it difficult to give blood and take longer, there were 22 minutes of waiting time where there were NO patients being seen by the 2 phlebotomists. When I was seen, they were openly discussing when they were each going to take their imminent breaks (around 11am) whilst everyone was waiting outside and new people arriving constantly. It was never this slow at the old Swanmore clinic and I fail to see why it is like it is in this new Clinic. In addition to the slow time to be seen, there are not enough seats for patients, and those there are, are poorly placed for older, infirm patients. Finally, at the point where new patients get their numbered tickets, there is a large yellow sign on the wall. This gives staff to use a marker pen to keep people advised as to longer than usual waiting times, how long the wait might be etc. Why not actually use this rather than it being on the wall as some kind of pointless decoration? Come on now people, it's not rocket science, it's the 21st Century. I shall go to St Mary's in future. This community centre is not very community friendly.