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Ryde Health And Well Being Centre
2016-11-27
Person
2
5
0
27th November 2016
I didn't get any care - Wed 2/4/16 - waited for one and three quarter hours but had to leave as I had an appointment at 11 to keep.
Came this morning - had to queue outside with loads of other people - the doors could be opened earlier rather than when the first appointment is due to happen!
There must be a little more efficient system - this is archaic.
19th December 2016
Response from Ryde Health And Well Being Centre
In response to the above review I apologise to anyone who has to wait outside until the centre opens. The Phlebotomy staff arrive before clinic to allow themselves time to set the clinic room up ready for an 8:30am start. The Phlebotomists would not be in a position to assist with any enquiries relating to another service, several of which take place at the centre, from anyone who may arrive before reception opens at 8:30am. In the interests of security for clinic users the main doors can not be opened until reception is manned. Phlebotomy is a 'sit and wait' service and length of wait is determined by the volume of people attending which at times can be considerable particularly at the start of the day.