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Ryde Health And Well Being Centre 2017-10-27 Person 0 5 0

I arrived at the Ryde Outpatient Centre for a blood test at just before 10am. My ticket was 56. The number on show was 31. I timed the progress and in just over half an hour the number moved to 34. Six patients an hour, 24 patients, four hour wait. I understand that the clinical needs of patients may make things slow down and even though two phlebotomists were apparently on duty, maybe I hit a bad patch. But at that time, there was no information imparted, no head popped round the door to say 'sorry ladies and gents - it's a tricky morning but we're getting quicker now/it'll be some time yet/another phlebotomist will be arriving in a few minutes' etc. In a digital age when basic information is at our finger tips, to be left wondering - and in the case of the older lady next to me - truly fretting because of the need to fast, is not acceptable nor showing anything like 'care'. The sad thing is that everyone sat there, meek as lambs, with concern shadowing their faces as the time grew between each beep, all desperate to will the numbers to move quicker. It's not acceptable. Simon Jarvis