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Reviews
Ryde Health And Well Being Centre
2017-06-14
Person
0
5
0
Review of Ryde Health and Wellbeing Centre
written by
14th June 2017
Please oil your squeaky door!
Ryde Health And Well Being Centre
2017-06-14
Person
5
5
0
Review of Ryde Health and Wellbeing Centre
written by a patient
14th June 2017
Ryde Health And Well Being Centre
2017-06-14
Person
5
5
0
Review of Ryde Health and Wellbeing Centre
written by a patient
14th June 2017
Lovely receptionist. Always so happy and kind wish all were like her. It was my last appointment with Gary today I'll be sad not to come again.
Ryde Health And Well Being Centre
2017-06-14
Person
5
5
0
Review of Ryde Health and Wellbeing Centre
written by a patient
14th June 2017
Physio for the 1st time, obviously been through quite a trauma with my broken leg as it hard to be operated on (Pinned and screwed tib/fib) so I was greatly relieved to received the kind, informative treatment. Completely put at my ease, plenty of reassurance and the actual hands on treatment was superb. I am actually looking forward to the coming sessions , even though there will be some pain!! Thanks again.
Ryde Health And Well Being Centre
2017-06-14
Person
2
5
0
Review of Ryde Health and Wellbeing Centre
written by a patient
14th June 2017
A 2 1/2 hr wait.
No explanation given, came early so how not to course problems in work.
All health clinics on same level has hospital.
Ryde Health And Well Being Centre
2017-06-14
Person
1
5
0
Review of Ryde Health and Wellbeing Centre
written by a family member
14th June 2017
Been waiting 1 1/2 hours.
This place is a joke.
Ryde Health And Well Being Centre
2017-06-14
Person
0
5
0
Review of Ryde Health and Wellbeing Centre
written by
14th June 2017
Toilets clean but dusty from hand dryer. :-).
Ryde Health And Well Being Centre
2017-03-22
Person
4
5
0
Review of Ryde Health and Wellbeing Centre
written by a patient
22nd March 2017
2 hour waiting time is unacceptable I note the hours for blood testing have been reduced - why? When the service is so poor.
If this is a result of the NHS cuts, please use this as evidence that this is unfair.
2017-04-05 10:08:09
Response from Ryde Health And Well Being Centre
This is a sit and wait service and it is not possible to know how long a wait will be. There have been many instances over the last few weeks when the wait was 15mins in some cases less than that. The service, which is managed by the Phlebotomy Department at St Marys, reviewed it's opening times prior to relocating to Pellhurst Road. It was noted the mornings at Swanmore Road were far busier than the afternoon and the decision was taken to work through without closing over the lunchtime period changing the start and finish time. . The service has also increased to 5days a week.
Ryde Health And Well Being Centre
2017-03-22
Person
4
5
0
Review of Ryde Health and Wellbeing Centre
written by a patient
22nd March 2017
Was given incorrect info from app.
Thought I had 2 apps at some time, sent incorrect by privacy to long centre to complain and ask it on.
Receptionist said not trained enough - ring bell 2 months ringback on App day - explained again.
This receptionist didn't listen to what I said, asked if she could ask 1 practitioner if I could be 10 mins late so I can get to both.
Receptionist first said well that practitioners not here - then said I'll check with her - wrong practitioner - didn't listen to request. she passed me over to next receptionist - who was clearly under the impression I was a nuisance when I wasn't. I explained the mistakes made by first receptionist - 2nd receptionist responded with poor attitude and blameful tone. I apologized for waiting to sort out the issue and was met with more attitude and discontempt on arrival for appt. Sarcastic treatment continued.
2017-04-05 09:30:19
Response from Ryde Health And Well Being Centre
I apologise the patient felt the attitude of the reception staff was unacceptable. At Ryde Health and Wellbeing Centre we host many different services most of which only attend the centre once or twice a week to see their patients. Patients who visit the location for an appointment often make the assumption that all appointments are managed by the reception staff which is not the case. It is also possible the same patient will receive treatment from different clinicians on the same day to avoid them having to visit a second time. Patients who require information regarding their appointment or who wish to speak to the clinician treating them are advised to contact the respective service which in many cases will be other than at the Ryde Health and Wellbeing Centre . All the reception staff employed within the Clinic Co-ordinating Team have achieved Level 3 NVQ in Customer Service.
Ryde Health And Well Being Centre
2017-03-22
Person
5
5
0
Review of Ryde Health and Wellbeing Centre - Children's
22nd March 2017
Great support.
Easy to discuss issues.