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Written by a carer
9th May 2020


When contacting staff are very unhelpful and do not resolve enquiries and when waiting for a response it takes far too long to get anything back and matters are not resolved satisfactorily as the best interest of the person is not always considered and changes are not put in place very quickly the only improvement is to remove the service completely. Staff are not trained well enough and their knowledge is outdated.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs